Fixr ("we", "us", "our") connects customers with independent tradespeople ("Fixrs") in South Africa. This policy explains what personal information we collect through the Fixr app, why we collect it, and how it's protected, in line with South Africa's Protection of Personal Information Act (POPIA).
| Data | Collected from | Purpose |
|---|---|---|
| Mobile phone number | All users | Account creation and login via SMS one-time PIN (OTP) |
| Name | All users | Identify you to the other party in a job or chat |
| Account role (customer / Fixr) | All users | Determine which features and screens to show |
| Job address and area | Customers | Match jobs with nearby Fixrs and enable navigation |
| Device location (GPS) | Customers, when posting a job | Auto-fill the job area; used only at the moment you grant permission |
| Job description and category | Customers | Let Fixrs understand and quote the work |
| Job and before/after photos | Customers, Fixrs | Help Fixrs quote accurately and document completed work |
| Chat messages | Customers, Fixrs | Enable in-app communication about a specific booking |
| Ratings and reviews | Customers | Build trust and reputation for Fixrs |
| ID verification, criminal check, and bank verification status | Fixrs | Confirm a Fixr is vetted before they can take jobs |
| Push notification token (FCM) | All users | Deliver booking, quote, and chat notifications to your device |
Job details (description, area, photos) are visible to any logged-in Fixr so they can submit a quote. Your exact street address and chat messages are only visible to the customer and Fixr involved in that specific booking. We do not sell your personal information to third parties.
Data is stored using Google Firebase (Firestore database, Cloud Storage, and Cloud Functions), hosted in Google's infrastructure. Access is restricted by security rules so that only authorised parties to a job or booking can read or write the related data.
We retain your account and job data for as long as your account is active. You may request deletion of your account and associated data at any time by contacting us (see Section 8).
Under POPIA, you have the right to:
Fixr is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children.
If you have questions about this policy or wish to exercise your data rights, contact us at:
We may update this policy from time to time. Continued use of the app after changes are posted constitutes acceptance of the revised policy.